A Day In The Life

Lori Wolf

How did you prepare for the interview for this role?

"I researched the history of the company, the consignment industry, competitors, what sets 2TA apart, and talked to customers."

Lori Wolf

What excites you about your company?

"The new branding, and the concept of recycling in a world where there is too much waste. This is the first retail consignment store of its type. Being able to do whatever it takes to provide an exceptional shopping experience. "

Lori Wolf

How do you celebrate the wins?

"Giving my team all of the awards that we win including store gift cards and Amex cards. Also, buying the team flowers, lunch, and coffee. Finally, saying thank you every day. "

Lori Wolf

Why do customers love 2nd Time Around?

"We provide a warm, stress-free shopping environment. Many customers come in for 30 minutes of retail therapy. We know everyone's name or at least their face. We remember what's going on in their lives and make sure to ask about them. The store is organized to make it easy to shop. "

Lori Wolf

What do you love most about working at 2nd Time Around?

"We have fun. We laugh. We truly work as a team. We communicate well. We all love being there and it shows with our customers. The company is moving from being a small mom-and-pop store to an elegant, up-scale corporate retailer. "

Lori Wolf

What is your background and how did you end up in your current job?

"I have never worked in retail. However I have always worked in jobs that require outstanding listening and communication skills, an ability to read social cues, a strong work ethic and a passion for my job. These are skills that take years to fine-tune but are things that need to come naturally and cannot be taught. Learning about designers, fabrics, fashion trends, etc. can be taught. I was recruited by one of the top performing sales stylists, which in my opinion is the best way to hire great employees. "

Lori Wolf

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