CONSIGNOR Q&A
 

Q. Why are you closing?

Because of a convergence of market forces hitting all brick and mortar stores – including increased competition from online retailers combined with skyrocketing rents – we have made the difficult decision to close our stores.

 
Q. Are you still going to try to sell my items before the store closes?

Yes. We will continue to sell items at our normal discounts through the first part of June and will be notifying consignors through email prior to any deep discounts as long as the shop remains in operation. (Note: Team members should confirm all consignor information: Name, Address and Email during this interaction)

 

Q. Can I pick up my unsold items?

Yes, but we will continue to sell items as long as the shop remains in operation.

 

Q. I still have clothes here. If you sell it before you close, will I get paid?

All consignors whose items were sold from May 1 onward, including all items sold during the going-out-of-business sale will be paid in full. At this time, the company cannot commit to paying consignors whose items were sold prior to May 1. Further communications will be forthcoming as more information becomes available.

 

Q. What happens to any items I don’t pick up that aren’t sold?

As always, consignors are welcome to pick up their goods by providing 24 hours’ notice. We will notify you if your item is not sold during our going-out-of-business sale. We intend to return or sell as many consigned items as possible. Please make sure that we have your contact information.

 

Q. I’m owed money. When will I get paid?

2nd Time Around separates the funds due to consignors whose goods are sold during the GOB process which started May 23rd and pays these consignors regularly.  We are striving to generate funds to pay consignors whose goods were sold during the period of May 1 to May 23 and have started to pay this group of consignors.  The company does not have funds to pay consignors whose goods were sold prior to May 1st and these consignors most likely will not be paid. 

Q. Why can’t I use store credit?

2nd Time Around is under serious financial pressure. We are committed to paying all consignors whose items were sold after May 1, 2017 but at this time cannot promise that we can pay consignors whose items were sold earlier. If you have store credit from a sale that occurred after May 1, you will be paid by check as soon as possible.  Consignors whose items are sold during the GOB will sale be paid before July 15th.

 

Q.  My item was lost or stolen, will you provide credit?

The consignment contract that you sign specifically states, “Merchandise is left at Consignor’s risk. 2nd Time Around is not responsible for loss by theft, damages, negligence or other cause. Consignor hereby waives any claims 2nd Time Around has of the forgoing.”  2nd Time Around cannot make exceptions to this provision during the GOB sale.

 

CUSTOMER Q&A

 

Q. Why are you closing?

Because of a convergence of market forces hitting all brick and mortar stores – including increased competition from online retailers combined with skyrocketing rents – we have made the difficult decision to close our stores.
 

Q. Can I still shop online?

Each store operates their individual Instagram account, where items will still be available for purchase over the phone during this process.

 

Q. Will other locations be staying open?

Because of a convergence of market forces hitting all brick and mortar stores, we have made the difficult decision to close all of our stores.

 

Q. Will there be a clearance sale?

We remain committed to selling contemporary fashion that’s chosen carefully and priced fairly. We will continue to sell items at a competitive market price during the initial weeks of the going-out-of-business sale, but may hold clearance sales towards the end of the process.